Refund policy
Return and Refund Policy
We have a 30-day policy for defective or damaged items. Because our products are made-to-order, we do not accept returns or offer refunds for buyer's remorse or sizing issues.
Damages and issues Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at jangagolf@gmail.com with a clear photograph of the issue. Claims must be submitted within 30 days after the product has been received so that we can evaluate the issue and send a free replacement.
Exceptions / non-returnable items Because each item is custom-made specifically for you upon ordering, we cannot accept returns or exchanges for incorrect size choices or changes of mind. Please be sure to consult our size charts on the product pages before placing an order. Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14-day cooling-off period According to EU regulations, the right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized. As all of our products are made-to-order, they are legally exempt from the 14-day cooling-off period.
Failed Deliveries If the shipping carrier cannot deliver your package due to an incorrect or incomplete address provided at checkout, the package will be returned to our facility. You will be responsible for the shipping costs to reship the item once we have confirmed an updated address.